Questions
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V&D Clean & Fix
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Hire a Private Person
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Most Yellow Page Companies
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| How much does it cost? |
Check to see if you are in our service area, then call during business hours and we’ll give you a quick quote right over the phone. After hours, just go to our pricing page, fill out a simple form about your house, and we will phone, email, or fax, you our affordable price the next day. |
It varies widely, and is usually done on a cash only basis. The hidden costs are cleaning supplies and equipment, feeding them lunch, birthday gifts, holiday gifts, breakage, no-showing when you need them most, employment taxes/paperwork, and all the stress of being an employer. |
First leave repeated messages on their machine and hope they get back to you. If the price you finally get is significantly lower than the legitimate services, it is probably "too good to be true." |
Do you bring all the supplies and equipment you need.
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Yes. Chemicals, mops, buckets, rags, vacuums, etc. come with the team at no extra charge. |
Almost never. Be prepared to run out to the store the night before if you run out of something. |
Varies. |
| Does the staff speak English? |
Absolutely. |
Often, but not always. |
Frequently not. |
| Am I responsible to the IRS for paying payroll and other taxes? |
Absolutely not, we pay all appropriate taxes. You are simply our customer and not an employer. You have no responsibility to the IRS whatsoever. |
Yes, if you pay them more than $1,200 in a year you must file Schedule H and pay 15.3% Social Security Tax for both employer and employee. You may also have to pay additional unemployment taxes. |
You are only safe if they directly employ their staff and withhold payroll taxes. Be sure this is the case. This is a very important distinction. |
| Are the cleaners direct employees or independent contractors? |
They are our direct payrolled employees. All payroll taxes are covered. |
Independent contractor. Actually, legally speaking, they are your "employee." |
Our surveys show that more than half the services in the yellow pages use independent contractor labor. This is contrary to IRS regulations. |
| Are your cleaners legal to work in this country? |
Yes, every employee is legally documented. |
Since you are now an employer, it is your legal responsibility to be sure they are legal by completing an I-9 form If they are not, you are subject to fines. |
Only direct employees are required to provide proper documentation, but employers don’t always comply. |
| Do you carry general liability insurance to cover breakage or damage? |
Yes
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Never |
Many do not. Be sure to ask. |
| Are your employees bonded? |
Yes
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No |
Maybe |
| Do you use company vehicles with proper insurance? |
Yes
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Seldom |
Seldom |
| How many people come to my house? |
We send 2 or 3 people, providing the ideal balance of safety, security, and efficiency. |
Usually one, which is not safe, secure, or efficient at all. |
Varies from 1 to 5. More than 3 is very inefficient for small and average sized homes. |
| Do you guarantee your work? |
We will come right back the next day and correct any problems. |
Rarely |
Seldom |
| How do you monitor quality? |
We invite you to complete our online electronic Quality Post Card. We can also address problems immediately by phone during business hours. |
Wait for complaints. |
Wait for complaints. |
| Can you provide me with a copy of your General Liability Insurance? |
Certainly! Click here to see our certificate now.
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No way, I don’t want to pay taxes on my wages or 6.85% sales tax to Nevada.
Clever operators may charge you sales tax and pocket the extra 6.85%. |
Be sure to ask for the proper documentation if you aren’t absolutely sure!
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